Frequently Asked Questions
Everything you need to know about shopping with Smiffys, from shipping to returns.
How long will my Smiffys order take to arrive?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your outfit for a specific event or party.
What is your return policy for costumes and accessories?
We offer a 30-day return policy on all items, provided they are unworn, in their original packaging, and with all tags attached. Please note that for hygiene reasons, some items like hosiery and wigs cannot be returned once opened.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as costume sizing can differ from standard high-street fashion.
Are Smiffys products safety tested?
Yes, safety is our priority. All Smiffys costumes and accessories undergo rigorous testing to meet the latest safety standards, including flammability and chemical safety regulations.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout experience.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to follow your parcel's journey.